Refund and Cancellation Policy

GET-PAID – SaaS PLATFORM

Lex Mores Tech Private Limited (brand name: “Contract Bazaar”)

Effective Date: 19.08.2026

Last Updated: 19.08.2026

INTRODUCTION AND SCOPE
1. This Refund and Cancellation Policy (“Policy”) sets out the terms on which a User may avail the free trial of “Get-Paid”, cancel a Subscription, and the limited circumstances in which a refund of Subscription Fees may be made by Lex Mores Tech Private Limited, operating under the brand name “Contract Bazaar” (“Company”, “We”, “Us” or “Our”).
2. This Policy forms an integral part of, and is incorporated by reference into, the Terms & Conditions applicable to Get-Paid (“Terms”). Capitalised terms used but not defined in this Policy shall have the meaning assigned to them under the Terms.
3. By availing the free trial, subscribing to, accessing or using Get-Paid, or by clicking “I Agree”, “Start Free Trial”, “Subscribe” or any equivalent button, the User acknowledges that it has read and understood this Policy and agrees to be bound by it.
4. In the event of any inconsistency between this Policy and the Terms in relation to free trials, cancellation or refunds, this Policy shall prevail to the extent of such inconsistency.
DEFINITIONS: For the purposes of this Policy:
1. “Free Trial” means the complimentary access to Get-Paid offered by the Company to an eligible User for the Free Trial Period, without payment of any Subscription Fee.
2. “Free Trial Period” means the period of two (2) months commencing on the date of activation of the User’s Account, or such other period as may be expressly notified by the Company at the time of the offer.
3. “Paid Subscription” means a Subscription in respect of which a Subscription Fee is payable, commencing immediately upon expiry of the Free Trial Period or upon the User electing to subscribe, whichever is earlier.
4. “Renewal Date” means the date on which a Subscription Period expires and the Subscription is due to renew automatically in accordance with the Terms.
5. “Recurring Payment Instruction” means the standing instruction, e-mandate, auto-debit or other recurring payment authorisation registered by the User with the Company and/or its payment service provider.
FREE TRIAL PERIOD
1. The Company offers eligible Users a Free Trial of Get-Paid for a period of two (2) months, during which no Subscription Fee shall be payable by the User.
2. The Free Trial is available only once per User. For this purpose, accounts sharing the same enterprise identity, including the same Permanent Account Number (PAN), GSTIN, Udyam/MSME registration number, registered mobile number or registered email address, shall be treated as a single User.
3. The Company may require the User to register a valid payment method and/or a Recurring Payment Instruction at the time of availing the Free Trial, notwithstanding that no amount is debited during the Free Trial Period.
4. The features, functionalities and usage limits made available during the Free Trial Period may differ from those available under a Paid Subscription and shall be as specified on the Platform at the relevant time.
5. The Free Trial is personal to the User, is not transferable or assignable, is not extendable, and shall not be exchanged, redeemed, adjusted or set off against cash, credit, Subscription Fees or any other benefit.
6. The Company may, at its discretion, modify, restrict, suspend or withdraw the Free Trial offer prospectively, without affecting a Free Trial Period which has already commenced.
7. The Company may terminate a Free Trial with immediate effect and without refund or compensation where the User:
  1. breaches the Terms or this Policy;
  2. provides false, incomplete or misleading information;
  3. creates multiple accounts or otherwise abuses or attempts to abuse the Free Trial; or
  4. uses the Platform for any purpose prohibited under the Terms.
8. The User acknowledges that the Free Trial Period is provided for the express purpose of enabling the User to evaluate Get-Paid in full before committing to a Paid Subscription.
CONVERSION OF FREE TRIAL INTO PAID SUBSCRIPTION
1. Unless cancelled in accordance with Clause 5 before expiry of the Free Trial Period, the Free Trial shall automatically convert into a Paid Subscription on the day immediately following expiry of the Free Trial Period, and the applicable Subscription Fee together with applicable taxes shall become payable from such date.
2. By availing the Free Trial and registering a Recurring Payment Instruction, the User authorises the Company and/or its payment service provider to debit the applicable Subscription Fee and taxes on and from the date of conversion and on each Renewal Date thereafter, in accordance with Clause 17 of the Terms.
3. The Company shall, prior to expiry of the Free Trial Period, notify the User at its registered email address and/or registered mobile number of:
  1. the date of expiry of the Free Trial Period;
  2. the Subscription plan into which the Free Trial will convert;
  3. the applicable Subscription Fee and taxes; and
  4. the manner in which the User may cancel before conversion.
4. A pre-debit notification shall be sent to the User at least twenty-four (24) hours before the first debit and before each subsequent recurring debit, in accordance with the applicable directions of the Reserve Bank of India on recurring transactions.
5. Non-receipt or delayed receipt of a notification under Clauses 4.3 or 4.4 on account of incorrect or outdated contact details provided by the User, failure or unavailability of a Third-Party Service, network or telecommunications failure, or the User blocking or filtering such communications, shall not, by itself, invalidate the conversion, provided that the Company has despatched such notification to the contact details last recorded by the User on the Platform.
CANCELLATION DURING THE FREE TRIAL PERIOD
1. The User may cancel the Free Trial at any time before expiry of the Free Trial Period, without any charge, by:
  1. using the cancellation or “turn off auto-renewal” option made available on the Platform;
  2. revoking or disabling the Recurring Payment Instruction through the mechanism made available by the Company or the relevant payment service provider; or
  3. writing to the Company’s support team through the support channels made available on the Platform, at least twenty-four (24) hours before expiry of the Free Trial Period.
2. Where the Free Trial is validly cancelled in accordance with Clause 5.1, no Subscription Fee shall be charged, no auto-debit shall be triggered and the User shall have no payment obligation in respect of the Free Trial Period.
3. Unless the User elects to discontinue access immediately, the User may continue to access Get-Paid until expiry of the Free Trial Period, following which access shall cease.
4. If, notwithstanding a valid and timely cancellation under Clause 5.1, any amount is debited from the User’s payment method, such amount shall be refunded in accordance with Clauses 8, 9 and 10.
NO REFUND AFTER COMMENCEMENT OF A PAID SUBSCRIPTION
1. The User acknowledges that the two (2) month Free Trial Period affords the User a full and adequate opportunity to evaluate Get-Paid, its features and its suitability for the User’s business before incurring any payment obligation.
2. Accordingly, and save as expressly provided in Clauses 8 and 12 or as required under applicable law, all Subscription Fees paid or payable in respect of a Paid Subscription are non-refundable, in whole or in part, once the Paid Subscription has commenced and the Subscription Fee has been debited.
3. Without limiting Clause 6.2, no refund, whether in full, in part or on a pro-rata basis, shall be payable where:
  1. the User changes its mind or no longer wishes to continue with the Subscription;
  2. the User does not use, or makes limited use of, Get-Paid during the Subscription Period;
  3. the User cancels the Subscription during an ongoing Subscription Period;
  4. the User downgrades to a lower-priced plan during an ongoing Subscription Period;
  5. the User is dissatisfied with the features, outputs, drafts, reminders, interest calculations or other functionality of Get-Paid;
  6. a Client of the User delays, disputes, withholds, refuses or fails to make payment, in whole or in part;
  7. the amounts, interest or recovery expected by the User from its Clients are not realised, it being clarified that Get-Paid does not guarantee payment or recovery, as set out in Clause 6 of the Terms;
  8. the User closes, suspends, restructures or changes its business, or ceases to be a Micro or Small Enterprise;
  9. the User’s access is suspended or terminated by the Company on account of the User’s breach of the Terms or unlawful or improper use of the Platform;
  10. the User is unable to access or use Get-Paid on account of its own device, network, internet connectivity, payment method, or a Third-Party Service;
  11. the Platform is temporarily unavailable on account of maintenance, upgrades, technical issues or circumstances contemplated under Clause 24 of the Terms; or
  12. the User fails to disable auto-renewal or revoke the Recurring Payment Instruction before the Renewal Date.
4. Subscription Fees are not transferable to another User, account or Subscription plan and shall not be converted into credit, adjusted against future Subscription Fees or against any other service, except where expressly approved by the Company in writing at its sole discretion.
CANCELLATION OF A PAID SUBSCRIPTION
1. The User may cancel a Paid Subscription, or disable automatic renewal, at any time through the option made available on the Platform or by revoking the Recurring Payment Instruction through the mechanism made available by the Company or the relevant payment service provider.
2. To be effective in respect of an upcoming Renewal Date, cancellation or revocation must be completed at least twenty-four (24) hours before such Renewal Date. A cancellation completed thereafter may take effect only from the following Subscription Period, and the Subscription Fee already debited for the then-current Subscription Period shall not be refundable.
3. Cancellation shall take effect from the expiry of the then-current Subscription Period. The User shall continue to have access to Get-Paid until such expiry, following which access shall cease.
4. Cancellation of a Subscription or revocation of the Recurring Payment Instruction shall not entitle the User to any refund of Subscription Fees already paid for the ongoing Subscription Period, and shall not affect any amount validly debited prior to such cancellation or revocation.
5. The User may subscribe afresh at any time after expiry of a cancelled Subscription, subject to the Subscription plans and Subscription Fees then applicable. The Free Trial shall not be available again to such User.
LIMITED EXCEPTIONS – ERRONEOUS AND DUPLICATE CHARGES
1. Notwithstanding Clause 6, the Company shall refund the relevant amount where it is established, to the Company’s reasonable satisfaction, that:
  1. the User has been debited more than once for the same Subscription Period, in which case the duplicate amount shall be refunded;
  2. the amount debited exceeds the applicable Subscription Fee and taxes, in which case the excess amount shall be refunded;
  3. an amount has been debited despite a valid and timely cancellation or revocation under Clause 5 or Clause 7;
  4. the Subscription Fee has been successfully debited but the Subscription has not been activated at all, and the Company is unable to activate the same within a reasonable period; or
  5. a refund is required under applicable law or under an order or direction of a competent court, tribunal or authority.
2. Any refund outside the circumstances set out in Clause 8.1 shall be at the sole discretion of the Company, shall be considered on a case-to-case basis, and shall not constitute a precedent or create any entitlement in respect of any other User, transaction or Subscription Period.
3. The making of a refund under this Clause shall not be construed as an admission of liability, deficiency in service or breach on the part of the Company.
REFUND REQUEST PROCESS
1. A request for refund under Clause 8 must be raised by the User within seven (7) days of the date of the relevant debit, through the support channels made available on the Platform.
2. The request shall contain the following particulars:
  1. the registered email address and registered mobile number of the User;
  2. the name of the enterprise and the Account details;
  3. the transaction identifier, order identifier or payment reference number;
  4. the date and amount of the debit and the Subscription plan concerned;
  5. the ground on which the refund is claimed, with reference to Clause 8.1; and
  6. supporting documentation, including the relevant extract of the bank, card or payment statement.
3. The Company shall acknowledge a refund request within forty-eight (48) hours of receipt and shall communicate its decision within seven (7) working days of receipt of complete information and documentation.
4. The Company may seek additional information or documentation from the User for verification, in which case the timeline under Clause 9.3 shall stand extended by the period taken by the User to furnish such information.
5. A request received after the period specified in Clause 9.1 may be rejected, unless the Company is required to consider the same under applicable law.
MANNER AND TIMELINE OF REFUND
1. Approved refunds shall be credited only to the original payment method from which the debit was made. Refunds shall not be made in cash or to any third-party account, instrument or wallet.
2. Approved refunds shall be initiated within seven (7) working days of approval and shall ordinarily be credited within seven (7) to ten (10) working days thereafter, subject to the processing timelines of the relevant payment gateway, bank, card network or payment service provider.
3. The Company shall not be responsible for any delay in credit of a refund attributable to the User’s bank, card issuer, payment gateway, payment service provider or any other Third-Party Service.
4. Refund of goods and services tax and other applicable taxes shall be made in accordance with applicable law, and the Company may issue a credit note in the manner prescribed under applicable tax legislation.
5. No interest shall be payable by the Company on any amount refunded under this Policy.
SUSPENSION AND TERMINATION BY THE COMPANY
1. Where the Company suspends, restricts or terminates access to Get-Paid in accordance with Clause 29 of the Terms on account of the User’s breach, unlawful or improper use, non-payment or conduct creating a legal, regulatory or security risk, the User shall not be entitled to any refund of the Subscription Fee paid for the then-current Subscription Period, and such Subscription Fee shall stand forfeited, without prejudice to any other right or remedy available to the Company.
2. Where a suspension is subsequently determined by the Company to have been effected in error, the Company may, in lieu of any refund, extend the then-current Subscription Period by a number of days equal to the period of such suspension.
DISCONTINUATION OF GET-PAID BY THE COMPANY
1. Where the Company permanently discontinues Get-Paid or a Subscription plan for reasons not attributable to the User, before expiry of a Subscription Period for which the Subscription Fee has been paid, the Company may, at its option:
  1. refund the Subscription Fee for the unexpired portion of the Subscription Period on a pro-rata basis; or
  2. migrate the User to a comparable Subscription plan for the balance of the Subscription Period, at no additional cost to the User.
2. The remedy set out in Clause 12.1 shall be the User’s sole and exclusive remedy in respect of such discontinuation.
PURCHASES THROUGH APP STORES AND THIRD-PARTY PLATFORMS
1. Where a Subscription is purchased through a third-party distribution platform, including the Google Play Store or the Apple App Store, the cancellation, auto-renewal and refund terms of such platform shall additionally apply.
2. In such cases, a request for cancellation or refund must be raised directly with the relevant platform in accordance with its policies, and the Company may be unable to process such cancellation or refund directly.
SEPARATE LEGAL AND PROFESSIONAL SERVICES
1. Fees payable in respect of any separate legal or professional services referred to in Clause 14 of the Terms are distinct from the Subscription Fee, do not form part of any Subscription plan and are not covered by the Free Trial.
2. Such fees shall be governed by the separate terms and engagement applicable to those services and, unless otherwise expressly agreed in writing, shall be non-refundable once the relevant service has commenced.
CHARGEBACKS AND PAYMENT DISPUTES
1. The User shall contact the Company’s support team and follow the process set out in Clause 9 before initiating any chargeback, payment reversal or dispute with its bank, card issuer or payment service provider.
2. Where a chargeback or payment dispute is initiated, the Company may suspend or restrict access to the Account pending resolution and may furnish the relevant Account, usage, transaction and communication records to the bank, card network, payment service provider or other competent authority.
3. Where a chargeback or payment dispute is decided in favour of the Company, or is found to be without basis, the User shall remain liable for the applicable Subscription Fee and the Company may recover the same together with any charges, penalties or costs levied on the Company in connection with such chargeback.
EFFECT OF CANCELLATION ON USER DATA
1. The User is advised to download, export or otherwise retain a copy of its User Data before expiry of the Free Trial Period or the Subscription Period, as applicable.
2. Upon expiry, cancellation or termination, the User’s right to access and use Get-Paid shall cease, and the retention and deletion of Personal Data and User Data shall be governed by the Company’s Privacy Policy.
3. Where the applicable retention period has expired and the relevant data has been deleted or anonymised, the Company shall not be obliged to restore such data upon any subsequent reactivation or fresh Subscription by the User.
TAXES
1. Unless expressly stated otherwise, all Subscription Fees are exclusive of goods and services tax and other applicable taxes, which shall be payable by the User in addition to the Subscription Fee.
2. Where a Subscription Fee is non-refundable under this Policy, the taxes charged thereon shall likewise not be refundable, except to the extent permitted or required under applicable law.
NO GUARANTEE OF PAYMENT OR RECOVERY
1. The User acknowledges Clause 6 of the Terms, under which Get-Paid does not guarantee, assure or insure the recovery of any amount from a Client.
2. Non-recovery, delayed recovery or partial recovery of any amount from a Client, or any dispute between the User and its Client, shall not constitute a ground for cancellation with refund, or for any refund, credit or adjustment of the Subscription Fee.
AMENDMENT OF THIS POLICY
1. The Company may amend this Policy from time to time to reflect changes in Get-Paid, its Subscription plans, applicable law, technology, business practices or regulatory requirements.
2. Material changes shall, where reasonably practicable, be communicated to Users through the Platform, the registered email address, the registered mobile number or other appropriate means.
3. The version of this Policy in force on the date on which a Subscription Fee is debited shall govern that debit, and any amendment shall apply prospectively.
GRIEVANCE REDRESSAL AND SUPPORT
1. Any query, concern, request or grievance relating to a free trial, cancellation, billing or refund may be raised with the Company’s support team through the support channels made available on the Platform.
2. The User may also contact the Grievance Officer at:
  1. Name: Vasudha Bhat
  2. Designation: Grievance Officer/General Manager
  3. Email: INFO@YOUGETPAID.CO.IN
  4. Telephone: +919560244438
3. A grievance shall be acknowledged within forty-eight (48) hours of receipt and shall be redressed within one (1) month of receipt, or such shorter period as may be prescribed under applicable law.
GOVERNING LAW AND JURISDICTION
1. This Policy shall be governed by and construed in accordance with the laws of India.
2. Subject to any dispute resolution mechanism separately agreed between the parties, the courts having jurisdiction over Noida, Uttar Pradesh, India shall have exclusive jurisdiction over any dispute arising out of or in relation to this Policy.
RELATIONSHIP WITH THE TERMS
1. This Policy shall be read together with the Terms and the Privacy Policy, and shall be deemed to supplement and, to the extent of any inconsistency in relation to free trials, cancellation and refunds, to override Clauses 16, 17, 18 and 19 of the Terms.
2. Nothing in this Policy shall exclude, restrict or limit any right or remedy available to the User which cannot be excluded, restricted or limited under applicable law.